Shipping policy
Shipping Policy – JULIFRAGRANCE
At JULIFRAGRANCE, we are committed to providing fast, secure, and reliable shipping for our customers throughout the United States.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- peak seasons or promotional periods, processing times may be slightly longer.
Shipping Carriers
We partner with trusted shipping carriers, including:
- USPS (United States Postal Service)
-
UPS (United Parcel Service)
The carrier used for your shipment will be selected based on the destination, package weight, and shipping method chosen at checkout.
Delivery Times
Once your order has been shipped, estimated delivery times are:
-
Standard Shipping: 3–7 business days
-
Expedited Shipping (when available): 1–3 business days
Delivery times are estimates and may vary due to weather conditions, carrier delays, or high shipping volumes.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your package's progress in real time.
Shipping Costs
Shipping rates are calculated automatically at checkout based on:
-
Shipping destination
-
Package weight and dimensions
-
Selected shipping method
Any free shipping promotions, when available, will be clearly displayed on our website.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
If a package is returned due to an incorrect or incomplete address, the customer may be responsible for any additional shipping fees required to resend the order.
Lost or Delayed Packages
If your package experiences a significant delay or is marked as delivered but has not been received, please contact us within 7 days of the carrier's reported delivery date so we can assist with an investigation.
Damaged Items
If your order arrives damaged during transit:
-
Contact us within 48 hours of receiving the package.
-
Provide clear photos of the damaged item and packaging.
-
We will review the claim and work with you to find an appropriate resolution.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
Email: store@julifragrance.com
Website: https://julifragrance.com/
Thank you for choosing JULIFRAGRANCE, your trusted source for original Arabian fragrances in the United States.